Negative Thread Triage
Answer a few questions about a critical thread and get a recommended response plan.
From Reddit Reputation & Disclosure 101: Handle Negative Threads →Tool: Negative Thread Triage
1. Is the complaint accurate?
Be honest. Check orders, support tickets and the product itself.
2. Is the problem already fixed?
A fix that has shipped, not one that's planned.
3. Is the thread still active, or ranking on Google?
New comments, or it shows up when you search your brand.
4. Does the poster look like a real customer?
Specific details, order history, or a believable story.
Recommended plan
Answer all four questions to see a response plan.
A starting point, not a rule. Serious claims about safety or legal issues need your legal team first.